Juneau, Alaska (KINY) - For days, travelers flying to or from the Seattle area have faced cancellations, delays, lost luggage, unexpected hotel stays and mounting frustration amid snowy, frigid winter weather and pandemic-related staffing issues.
The Seattle Times reports since snow began falling on Sunday, nearly 1,300 flights into and out of Seattle-Tacoma International Airport have been canceled with hundreds more delayed.
Director Sales & Community Marketing for the airline, Scott Habberstad, addressed the situation while a guest on the KINY morning show.
"We did proactively canceled 20% of our flying today and yesterday, just to give us an opportunity to catch up," he said. "Imagine the airline industry or our network is up to the fine tapestry for a wall, you pull one thread out and everything gets out of line."
"So we've got airplanes where they're not supposed to be, crews where they are not supposed to be. So our teams in Seattle right now are working feverishly to get airplanes and crews where they're supposed to be so we can take our guests and their bags home safely."
He provided this advise for travelers..
"Try to manage your travel on our app or online if at all possible. Make sure you track and make sure that we haven't canceled your flight in advance. Check your emails and just give yourself a little more time at the airport just to manage congestion, In the end. you know, be kind, we're working hard to make sure we get you where you need to go."
Alaska Airlines on Wednesday was strongly urging flyers with non-essential travel scheduled before Jan. 2 to consider changing their travel to a later date.